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PRINTEMPS.COM PRIVACY POLICY


Version dated October 2, 2023


The Printemps Group attaches the greatest importance and the greatest care to the protection of your personal data. Respect for the confidentiality of said data is part of a framework of trust, structured around the values ​​of loyalty, integrity and transparency. Below you will find below our entire Privacy Policy, setting out in particular our practices in terms of processing and protecting your data, as well as the rights you have with regard to your personal data. If you have any questions regarding your personal data, please contact us at the following address: vosdonneespersonnelles@printemps.fr



1. WHO ARE WE?


PRINTEMPS SAS* companies1 and BPCP ( Printemps du Louvre) *2 (hereinafter, “The Printemps companies”), members of the Printemps Group, are jointly responsible for the processing of your personal data. The terms “we” or “our” that we use herein refer to the companies PRINTEMPS SAS and BPCP.

*1 PRINTEMPS , SAS with capital of €50,000,000 whose head office is located at 102 rue de Provence - 75009 Paris, registered in the PARIS Trade and Companies Register under number 503 314 767, VAT number: FR21503314767.

*2 BPCP, SAS with capital of €2,042,355, whose head office is located at 102, rue de Provence, 75009 Paris, registered in the PARIS Trade and Companies Register under number 423 681 717.

As part of the Printemps payment card, the company CA Consumer Finance*3, of which SOFINCO is a brand, is responsible for processing your personal data. As such, for any request relating to personal data linked to the Printemps Visa card, you can contact the Data Protection Officer using the contact details below:

  • By post: CA Consumer Finance, Data Protection Officer, BP50075, 77213 AVON Cedex
  • By email : dpdcacf@ca-cf.fr


*3 CA Consumer Finance, SA with capital of €554,482,422 whose head office is located at 1 Rue Victor Basch - CS 70001, 91068 MASSY Cedex, registered in the Evry Trade and Companies Register under number 542 097 522.

2. WHAT IS PERSONAL DATA?


“personal data” means any information capable of identifying you directly (for example your first and last name) or indirectly (for example through a telephone number, a web connection identifier).

3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?


You will find the following information in the tabs below: 


  • The processing purposes for which your personal data may be collected, i.e. the main objective requiring the processing of your personal data, and the uses of your data associated therewith depending on the sites internet of Printemps companies, namely:
  • printemps .com ( PRINTEMPS .COM)
  • lists. printemps ( PRINTEMPS LISTINGS)

(hereinafter, the “Sites”),

  • The Club Printemps loyalty program and the Printemps Stores.
  • The personal data that we collect in order to carry out our processing;
  • The legal bases on which the processing of your personal data is based, i.e. the basis which authorizes us to process your data;
  • The duration of retention of your personal data in our systems.



ACCOUNT CREATION AND MANAGEMENT

  • Allow you to manage your subscription preferences
  • Email (and text messages) for Printemps .com
  • Email, text or mail for Printemps Stores.
  • Improve customer knowledge through reporting and statistics in order to send you communications tailored to your preferences and interests.
  • Manage your registrations for our online services: Personal shopper, in-store appointment, Prize pool, e-gift card
  • Carry out studies and statistics dedicated to services subscribed to online
  • Allow you to manage your usernames and password


  • Title, last name, first name
  • Phone number
  • Country of residence
  • Email address
  • Date of birth (if you are a member of the Club Printemps loyalty programme)
  • Your status points (if you are a member of the Club Printemps loyalty programme)
  • Your shopping points (if you are a member of the Club Printemps loyalty programme)
  • Your discount coupons (if you are a member of the Club Printemps loyalty programme)
  • Your Club Printemps days (if you are a member of the Club Printemps loyalty programme)
  • Account creation date
  • Payment methods
  • Delivery address
  • Billing address
  • Purchase history


  • Performance of a contract
  • Your consent (to send you sales communications)
  • Legitimate interest of the Printemps Companies (to improve our customer knowledge and for the production of statistics)
  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity.
  • Prospective customer: 3 years after the last email/sms activity*5.


MANAGING AND TRACKING YOUR ORDERS

  • Allow you to complete your order
  • Manage payment for your order under the conditions described in the following paragraph
  • Process your order and ensure its follow-up and finalization (if you have placed products in your shopping cart without finalizing the order and making payment), as well as delivery of the product to the address indicated
  • Manage product returns
  • Manage any contact you have with us regarding your order
  • Make your invoices available in your account
  • Organize and manage your exchanges with our Personal Shopper team (search for previous orders to ensure a product proposition consistent with your previous purchases, in store or on our site)


  • Title, last name, first name
  • Email address
  • Phone number
  • Order number
  • Amount of the order
  • Details of items purchased: Brand, Date of purchase, Model, Size
  • Online and store purchase history
  • Date of the order
  • Order status
  • Postal addresses (address, postal code, city, country of residence)
  • Location data (for delivery to a Printemps store near you). We inform you that this location data is not stored in our systems.
  • Performance of a contract
  • Your consent (to send you commercial communications, including reminder communications, related to products placed in your shopping cart and for which the order has not been finalized)
  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity.
  • Customer as a guest: the time necessary to carry out the services.


MANAGE PAYMENT FOR YOUR ORDER

It is specified that information relating to payment (credit card number/Paypal information/bank details) is not collected by us but directly by our payment service providers.


  • Manage the payment of your order and guarantee the use of various payment methods, in particular your online kitty.             
  • Prevent and manage fraud and unpaid debts under the conditions described in the paragraph below entitled “Prevention and management of fraud and unpaid debts on Printemps .com and Printemps Listes, in Printemps Stores and for the Club Printemps ”.  
  • Bank details (card holder, card number, expiry date, cryptogram)
  • Payment methods (bank card, gift card, voucher, PayPal account, Visa Printemps payment card, online Gift Communal prize pool)


  • Performance of a contract
  • Your consent (for storing your bank card in your electronic wallet to facilitate your subsequent purchases)
  • The cryptogram is not retained by our payment service provider after completion of the transaction.
  • The card number, expiry date and name of the card holder are kept by our payment provider for a maximum period of 15 months to allow the management of complaints from the bank card holder.
  • If you give your consent for the storage of your bank card in your electronic wallet, the banking data will be kept by our payment provider until your consent is withdrawn and/or the validity of your bank card expires, for a maximum duration of 5 years.


MANAGING THE CREATION OF AN ONLINE MONEY POOL ON PRINTEMPS.COM
  • Allow you to create your online prize pool and invite participants
  • Allow guests to contribute
  • Allow you to spend or gift your kitty
  • Allow you to thank the participants in your prize pool
  • Ensuring the fight against money laundering and the financing of terrorism

For the organizer

  • Common gift name
  • Organizer name
  • Event date
  • Description of the event


For the participant

  • Last name First Name
  • Email address
  • Amount of participation
  • Bank details (card number, expiry date, cryptogram)
  • Personalized message for the beneficiary


For the beneficiary

  • Last name First Name
  • Email address
  • Personalized message
  • Gift card number


It is specified that bank details are not collected by us but directly by our payment service providers.


  • Performance of a contract
  • For the organizer and customer beneficiary: 3 years after the last in-store activity, or email/sms*5 activity, or e-commerce activity.
  • For the organizer and the prospective beneficiary: 3 years after the last email/sms activity*5
  • For the participant: 1 year after completion of participation


NOTIFYING YOU OF THE AVAILABILITY OF A PRODUCT THAT YOU WISH TO PURCHASE ON PRINTEMPS.COM
  • Email address
  • Email address


The time required to complete the services

OPENING AND MANAGING YOUR LIST ON PRINTEMPS LISTS
  • Allow you to create your wedding/birth/gift list 100% shopping or 50/50 shopping & cash
  • Allow you to manage your customer account, your gift list and your Printemps Listes card
  • Manage commercial animation following the opening of the list
  • Allow you to personalize your account and your offers
  • Manage the sponsorship offer for a wedding or birth list
  • Allow you to thank participants
  • Printemps account number lists
  • Account opening date
  • Account expiration date
  • Title, last name, first name
  • Date of birth
  • Email address
  • Phone number
  • Address
  • Country of residence
  • Event type
  • Event date
  • Printemps Contract Lists
  • List customization options (visual and text)
  • List of pre-selected gifts
  • List of participations
  • Subscription date
  • Contract end date
  • Account statements (participations, purchases, payments, transfers, participations, reimbursements)
  • Account balance
  • Remainder of honeymoon in case of deposit
  • Printemps card number Lists and status
  • Power of attorney for a third party designated by the beneficiary(ies) for the allocation of a Printemps Listes card
  • Printemps store opening and attachment
  • Purchase data as part of the list
  • Data from the godfather and godchild collected following the sponsorship of a marriage or birth list
  • Data relating to the approval or refusal of commercial prospecting by email
  • Data allowing opposition to the Printemps Listes account in the event of loss or theft of the card
  • Zankyou Id
  • Title, last name, first name
  • Email address
  • Address
  • Phone number
  • Selected Printemps store
  • Marital status (marriage)
  • Date of birth
  • Country of residence
  • Date of marriage
  • 50/50 list pick
  • List opening channel
  • Status list at Zankyou/associated dates
  • Participation transfers/refunds
  • Information on participation (Zankyou operation identifier, channel, date, details of a participation, name of the participants and possibly, amount of the participation)
  • Data relating to the approval or refusal of commercial prospecting Printemps Lists by email with communications preferences


  • Performance of a contract
  • Your consent (You have the right to unsubscribe from commercial communications sent as part of your list)

An account is open until the first anniversary of the event. It can be renewed for an additional year after study of the file. Accounts whose balance is balanced by operations carried out by list beneficiaries are anonymized 3 years after the last date of activity

MANAGE THE ORDER FOR A PRINTEMPS TIME EXPERIENCE

• Allow you to create a Le Temps Printemps experience

• Allow you to manage your customer account

• Process your order and ensure its follow-up and finalization: personalize your experiences, reserve your day 

• Manage any contact you have with us regarding your order

• Manage, where applicable, the sending of commercial offers

• Allow you to thank participants


  • Title, last name, first name
  • Email and postal addresses
  • Phone number
  • Type of event / Name of experience
  • List of participations
  • Account statements (participations, purchases, payments, transfers, participations, reimbursements)
  • Account balance
  • Data relating to the approval or refusal of commercial prospecting by email


• Execution of a contract

• Your consent for commercial prospecting 


During the entire validity period of your account and 3 years after its closure which occurs 18 months after its creation date.

MANAGE YOUR PARTICIPATION IN A LIST OR EXPERIENCE DURING PRINTEMPS

  • Manage participation in a list or experience Le Temps Printemps
  • Allow the beneficiary(ies) of the list or Le Temps Printemps experience to thank the participants
  • Title, last name, first name of the participant
  • Email address
  • Country
  • Message from the participant to the beneficiary of the list / message from the organizer to the beneficiary of an experience Le Temps Printemps
  • Data enabling management participation in a list or experience Le Temps Printemps (date and time of participation, product reserved for a list, amount of participation for example)
  • Method of payment and bank details (It is specified that information relating to payment and bank details is not collected by us but directly by our payment service providers For more information, you can see the “Manage payment for your order” section above)
  • IP address of the connection
  • Performance of a contract


  • Participant: 3 years after participating in a list or experience Le Temps Printemps

INVITING YOU TO THE BIG WEDDING - PRINTEMPS LISTS


Common data processed by Printemps Listes for the 2 types of lists: 100% shopping list and 50/50 Shopping & Cash list:

  • Printemps account number lists
  • Account opening date
  • Account expiration date
  • Title, last name, first name
  • Date of birth
  • Email address
  • Phone number
  • Address
  • Country of residence
  • Event type
  • Event date
  • Printemps Contract Lists
  • List customization options (visual and text)
  • List of pre-selected gifts
  • List of donations
  • Subscription date
  • Contract end date
  • Account statements (donations, purchases, payments, transfers, donations, reimbursements)
  • Account balance
  • Remainder of honeymoon in case of deposit
  • Printemps card number Lists and status
  • Power of attorney for a third party designated by the beneficiary(ies) for the allocation of a Printemps Listes card
  • Printemps store opening and attachment
  • Purchase data as part of the list
  • Data from the godfather and godchild collected following the sponsorship of a marriage or birth list
  • Data relating to the approval or refusal of commercial prospecting by email
  • Data allowing opposition to the Printemps Listes account in the event of loss or theft of the card


  • Performance of a contract
  • Your consent (to send you sales communications)


  • 3 years from the date of registration for the parade


MANAGE YOUR PURCHASES REMOTELY IN PARTICIPATING PRINTEMPS STORES


  • Creating and managing your remote sales account
  • Carrying out remote sales in participating stores for products presented Live and Stories on the Instagram account @printempsofficial, via the site www.printemps.com, Personal Shoppers (allow you to complete your order, manage payment for your order)
  • Management and tracking of your orders (processing your order and ensuring its tracking, as well as delivery of the product to the address indicated or by Click and Collect, managing product returns, managing any contact you have with us regarding your order)


  • Title, last name, first name
  • Phone number
  • Address
  • Country
  • Email address
  • Date of birth
  • Transaction number, amount, and date
  • Details and brand of items purchased
  • Remote sales account creation date
  • Order history
  • Bank details (card holder, card number, expiry date, cryptogram)
  • Data used to manage the Club Printemps loyalty account (date of membership, card type, Club Printemps account number, Visa Printemps card number)
  • Data relating to remote purchases made by the person who joined the Club Printemps program
  • Your status, your benefits and the amount of your prize pool (if you have joined the Club Printemps loyalty program)


It is specified that bank details are not collected by us but directly by our payment service providers.


  • Performance of a contract


  • Customers holding a loyalty card: 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Customers who do not hold a loyalty card: the time necessary to achieve the goals


MANAGING REGISTRATION FOR THE CLUB PRINTEMPS LOYALTY PROGRAM


  • Manage your loyalty program registration
  • Allow you to benefit from our Welcome offer (offer reserved for our international customers)
  • Allow you to create and manage your account on printemps
  • Allow you to manage your dematerialized loyalty card in your phone's Wallet
  • Manage the animation, improvement, personalization of your offers and services as well as the monitoring of customer relations as part of membership in the program
  • Manage your benefits and services within the loyalty program
  • Data normalization
  • Recovery of purchases made au Printemps and gl for using the Visa Printemps payment card in the event of rejection of the credit file due to missing or incorrect supporting documents, or in the event of exercise of the right of withdrawal


  • Title, last name, first name
  • Phone number
  • Address
  • Country of residence
  • Email address
  • Date of birth
  • Payment data (date and amount of the transaction, type of payment method) It is specified that information relating to payment (bank card number/bank details) is not collected by us but directly by our payment service providers. payment.
  • Data allowing the management of the Club Printemps loyalty account (date of membership, card type, customer complaint, Club Printemps account number, Visa Printemps card number)
  • Data relating to purchases made by the person who joined the Club Printemps program
  • Data relating to possible returns (date of return, amount of return) and data relating to the discount (amount of the discount)
  • History of statuses, cumulative amounts and benefits
  • Preference data with the choice of the holder's 3 favorite brands
  • Data relating to the approval or refusal of commercial prospecting and subscription preferences
  • Supporting data allowing termination of the Club Printemps program or account by a third party acting on behalf of the holder (death, guardianship, etc.)
  • Data allowing opposition to the Club Printemps program in the event of loss or theft of the card (identity document)
  • Passport number (for membership in the loyalty program and for registration for the Welcome offer reserved for our international customers)


  • Performance of a contract (for managing your loyalty program registration)
  • Your consent (to send you sales communications)
  • Legitimate interest of Printemps companies (for the recovery of purchases made au Printemps and gl using the Visa Printemps payment card)


  • 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity.
  • The data processed as part of the recovery is kept for 15 days after the file is closed.

MANAGING REGISTRATIONS TO PRINTEMPS.COM, PRINTEMPS LISTS AND CLUB PRINTEMPS NEWSLETTER


  • Send you our newsletters
  • Allow you to manage your subscription preferences
  • Improve customer knowledge through reporting and statistics in order to send you commercial communications tailored to your preferences and interests. (not applicable for Printemps Lists)
  • Title, last name, first name
  • Date of birth (not applicable for Printemps Lists)
  • Email address
  • Telephone number (not applicable for Printemps Listes)
  • Data about store preferences and subscription preferences
  • Data relating to the approval or refusal of commercial prospecting (sms or email)
  • Postal code
  • City
  • Country


  • Your consent
  • Legitimate interest of the Printemps Companies (to improve our customer knowledge)
  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Prospective customer: 3 years after the last email/sms activity*5



MANAGING REGISTRATION FOR LIVE SHOPPING


• Send you confirmation of your registration

• Allow you to access the live shopping session

• Send you our commercial offers with your agreement 


• Title, last name, first name

• E-mail address


• Your consent

  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Prospective customer: 3 years after the last email/sms activity*5


BEAUTY DIAGNOSIS



• Provide you with a beauty diagnosis and provide you with your associated beauty routine

• Send you our commercial offers and/or contact you for a satisfaction survey with your agreement 

• Name, first name, gender, age range

• Email address and/or telephone number


  • Your consent


  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Prospective customer: 3 years after the last email/sms activity*5


SALE OF SECOND-HAND PRODUCTS


• The sale of your second-hand product, 

• Monitoring customer relations, 

• Improving customer knowledge 

• Send you our commercial offers with your agreement 


• Title, last name, first name

• Email and/or telephone:

• Address 

• Date of birth 

• Nationality : 

• Identity document number, date and issuing authority


• Execution of a contract (the sale of your second-hand product, monitoring of customer relations)

• Your consent for sending communications

• Legitimate interest of Printemps Companies (to improve our customer knowledge)


• Customer: 3 years after the last in-store activity, or email/sms*5 activity, or e-commerce activity

• Prospect: 3 years after the last email/sms activity*5


SENDING PROMOTIONAL OFFERS


  • Carry out promotional actions (information on commercial highlights, special offers, invitations to events and trade fairs)
  • Send you by email, by SMS or by animation/display on the site commercial communications that can be adapted to your profile and your preferences (not applicable for Printemps Listes)




  • Title, last name, first name
  • Email address
  • Data relating to membership in the Club Printemps program (not applicable for Printemps Listes)
  • Data relating to the approval or refusal of commercial prospecting and subscription preferences (sms or email)
  • Postal code


  • Consent
  • Legitimate interest of the Printemps Companies (to send commercial communications to people already clients of Printemps *6 companies)
  • *6 Although we will be disappointed to see you leave, we remind you that you can object to receiving commercial communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by referring to the “ what are your rights and how to exercise them € »
  • Performance of a contract (for participation in competitions and lotteries)
  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Prospective customer: 3 years after the last email/sms activity*5


COMPETITIONS AND LOTTERIES


• Organize competitions and lotteries

• Send you commercial offers 


• Title, last name, first name

• E-mail address

• Type and date of event (as part of the Printemps Listes games)

• Data relating to the approval or refusal of commercial prospecting and subscription preferences (sms or email)

• Postal code

• Telephone number (as part of the Printemps Listes games)

• Data relating to the organization and processing of competitions, lotteries and any promotional operation (date of participation, responses provided, nature of the prizes offered, etc.)


  • Performance of a contract (for participation in competitions and lotteries)
  • Consent (to send you commercial communications*6)

*6 Although we will be disappointed to see you leave, we remind you that you can object to receiving commercial communications at any time by clicking on the unsubscribe link at the bottom of our emails, or by referring to the “ what are your rights and how to exercise them? »

  • Customer : 3 years after the last in-store activity, or email/sms activity*5, or e-commerce activity
  • Prospective customer: 3 years after the last email/sms activity*5

TARGETED ADS AT PRINTEMPS.COM


  • Carry out advertising profiling by a third party or a partner for the benefit of Printemps companies
  • Display/send you personalized offers tailored to your preferences, needs, and interests
  • Navigation and analysis cookies
  • Email address
  • Your consent

*You can object to advertising targeting by setting your cookie preferences in order to manage cookies related to advertising targeting from our cookie management center. We remind you that refusing targeted advertising only means that you will no longer receive advertisements for which you are specifically targeted. This will not prevent the display or receipt of other types of, non-targeted advertising.


  • For cookies: 13 months after cookies are placed
  • For the email address:
  • Customer: 3 years after the last in-store activity or email/sms*5 activity, or e-commerce activity.
  • Prospect: 3 years after the last email/sms activity*5


MANAGING YOUR APPOINTMENTS ONLINE


  • Manage the online beauty appointment booking service (except for l'Atelier du sourcil and Coiffirst) on printemps .com
  • Manage the online appointment booking service with our Personal Shoppers on printemps and inform you by email of the services and shopping sessions organized by our experts
  • Manage the online appointment booking service for trying on your wedding outfit on Printemps Listes and printemps .com


For your beauty appointments:

  • Title, last name, first name
  • Email address
  • Phone number
  • Loyalty card number
  • Data relating to the approval or refusal of commercial prospecting


For fitting on the wedding outfit:

  • Date of marriage
  • Type of fitting
  • Appointment date
  • Manufacturing size
  • Wedding theme
  • Budget for wedding attire
  • Type of outfit/dress models desired
  • Accompanying person for fitting
  • Title, last name, first name
  • Email address
  • Address
  • Mobile phone number (to confirm the appointment by SMS)
  • Date of birth
  • Address
  • Country
  • Data relating to the approval or refusal of commercial prospecting


For your meetings on Printemps .com:

  • Title, last name, first name
  • Phone number
  • Country of residence
  • Email address
  • Date of birth (if you are a member of the Club Printemps loyalty programme)
  • Your status change (if you have joined the Club Printemps loyalty program)
  • Your Club Printemps days (if you are a member of the Club Printemps loyalty programme)
  • Account creation date
  • Payment methods
  • Delivery address
  • Billing address
  • Purchase history


To make an appointment for Printemps events: 

  • Last name First Name
  • Phone number
  • Email address


  • Performance of a contract
  • Consent (to send you commercial offers)
  • Customers who have not given their consent to commercial prospecting: The data is kept for 3 years after the appointment is made.
  • Customers who have given their consent to commercial prospecting: 3 years after the last email/sms activity*5

CUSTOMER SERVICES FOLLOW-UP


  • Manage your telephone exchanges with our customer service
  • Manage exchanges via le Chat , instant messaging, or our private messaging on social networks
  • Manage exchanges by email
  • Manage in-store exchanges
  • Manage any complaints
  • Provide you with any information on our Sites, articles and orders
  • Provide you with any information on the Club Printemps loyalty program
  • Manage online exchanges with our personal shoppers
  • Manage the tracking of a gift list with Printemps Listes, a don , a winner in a competition, an online appointment, an alteration or the use of an experience. Printemps Weather
  • Title, last name, first name
  • Phone number
  • Email address
  • Type of complaint
  • Affected store
  • Your message to our customer service
  • Account creation date
  • Desired visit date or contact date with your beneficiary of a Le Temps Printemps experience
  • History of complaints (dates and discussions with our customer service)
  • Order number or reservation reference
  • Order history (web and stores)


  • Performance of a contract
  • Consent (for the recording of your telephone exchanges with our customer service)
  • Customer: 3 years after the last in-store activity, or email/sms*5 activity, or e-commerce activity.
  • Prospect: 3 years after the last email/sms activity*5
  • Retention period for recorded calls: 3 months
  • Conservation period for exchanges with our customer service by email and chat: 24 months
  • Retention period for voice messages left on the Printemps .com customer service answering machine: 1 week for voice messages listened to by customer service, 2 weeks for voice messages that could not be processed by customer service


Improving Printemps.com and Club Printemps' customer experience


  • Measure the quality of our services
  • Monitor, improve our Sites and offer you personalized offers and services
  • Record certain telephone and le chat exchanges with our customer advisors in order to improve our service
  • Manage your participation in our satisfaction surveys


  • Title, last name, first name
  • Email address
  • Phone number
  • Order number
  • Data relating to location (IP address of the computer connecting to the site) to tell you the nearest store or to suggest that you connect to the site of the Printemps store closest to your location
  • Preference data for the selected Printemps store
  • Customer reviews
  • Customer service conversation history
  • Browsing data (performance cookies)
  • Legitimate interest of Printemps companies
  • Consent (for recording your exchanges with our customer service)
  • Customer: 3 years after the last in-store activity, or email/sms*5 activity, or e-commerce activity.
  • Prospect: 3 years after the last email/sms activity*5
  • Retention period for recorded calls: 3 months
  • Conservation period for exchanges with our customer service by email and chat: 24 months
  • Shelf life of satisfaction surveys: 24 months
  • Cookies: 13 months after deposit

Improving Printemps.com, Printemps Listes, Club Printemps and Printemps stores' customer knowledge


  • Carry out aggregated statistical studies, reporting, customer segmentations and management indicators
  • Share data within Printemps companies for customer knowledge purposes
  • Enrich your profile with data relating to your internet browsing (cookies, browsing data, audience measurement, etc.)
  • Carry out analyzes relating to email behavior (openings, clicks)
  • Enrich your profile if you make a purchase with your account information or loyalty card




  • Title, last name, first name
  • Address
  • Email address
  • Phone number
  • Account creation date
  • Date of birth
  • Event date
  • Event type
  • Country of residence
  • Language
  • Date of orders
  • Number of orders
  • Purchase frequency
  • Products ordered
  • Brand ordered
  • Amount of the order
  • Browsing data (browsing and performance cookies)
  • CLub Printemps data (status, prize pool amount, advantages)
  • Email and SMS usage data (send date, email opening, click)



  • Legitimate interest of Printemps companies
  • Customer: 3 years after the last in-store activity, or email/sms*5 activity, or e-commerce activity.
  • Prospect: 3 years after the last email/sms activity*5

Managing your rights on Printemps.com, Printemps Liste, Club Printemps and Printemps stores


  • Manage any request for information, deletion, rectification of your data, access to your data, opposition or limitation to processing of your data, as well as any request for portability of your data
  • Manage your requests for termination and opposition to the Club Printemps loyalty program, commercial prospecting, and our newsletters



  • Title, last name, first name
  • Phone number
  • Address
  • Email address
  • Date of birth
  • Data allowing the management of the Club Printemps loyalty account (if inserted): date of membership, type of card, card number, status
  • Data relating to purchases made: data collected during an act of purchase on the part of the loyalty card holder in order to allow the calculation of status and shopping points (if inserted), data collected occasion of an act of purchase on the part of the holder of the Printemps Listes card
  • Identifiers and information collected in the private space (if inserted)
  • Preference data with the choice of 3 preferred brands (if inserted)
  • Statutory services subscribed to (if included)
  • Data linked to the advantages acquired by carded customers ( Club Printemps Days)
  • Data relating to the approval or refusal of the commercial solicitation
  • The problems encountered by the customer and the response provided by customer service
  • Data relating to the Printemps Listes account ( Printemps Listes card/status, event date, account extension/closure, freedom asset: 10% refund of donations)



  • Legal obligation


  • 3 years from the final response to the request

PREVENTION AND MANAGEMENT OF FRAUD AND UNPAID DEBTS ON PRINTEMPS .COM AND PRINTEMPS LISTS, IN PRINTEMPS STORES AND FOR CLUB PRINTEMPS


  • Ensuring the security of our Sites
  • Protect transactions from fraud. We therefore use a solution provided by a third-party service provider in order to detect any fraud and ensure that payment will be made by you or any person you have authorized for this purpose. In this context, we may also be required to transmit certain processed data to third-party service providers in order to allow the transaction to be completed.
  • Manage fraud prevention when using the Club Printemps loyalty program
  • Ensure control of the advantages granted to our customers and/or commercial partners as part of our various loyalty programs or our partnerships


  • Bank card holder
  • Credit card number
  • Transaction IP
  • E-mail address


For Club Printemps fraud management:

  • Last name First Name
  • Email address
  • Transaction history of the loyalty card holder (date and amount of transactions, favorite products, payment methods, tax refund purchases, Welcome purchases, use of offers linked to the loyalty card)
  • Data enabling the management of the Club Printemps loyalty account (date of membership, card type, customer complaint, Club Printemps and/or CACF account number, Visa Printemps card number)
  • Status history, prize pool and benefits, loyalty level
  • Main store


For benefits management:

  • Last name First Name
  • Passport number


  • Legitimate interest of Printemps companies
  • Conservation of data by our payment service provider for the duration necessary for the latter to achieve this purpose.
  • For Club Printemps fraud management: retention of data for the time necessary to achieve the purpose

USE OF CONTENT GENERATED ON SOCIAL MEDIA


  • Ensure the promotion of our products and services
  • Analyze the content you can post online
  • Better understand your needs and expectations
  • Produce (aggregated) statistics
  • Usernames and public information
  • Information sent by direct message to our sites.
  • Content of social media posts


  • Legitimate interest of Printemps companies


  • 1 year

ONLINE BROWSING AND COOKIES


We use cookies or similar technologies (hereinafter “Cookies”*7) when you browse our Sites to:

  • Make your navigation easier
  • Know how you interact with us
  • Offer you advertisements adapted to your browsing habits
  • Measure the audience on our Sites

For more information about Cookies and to manage the Cookies we place, please visit our Cookie Management Center.

*7 Cookies are small text files that are saved on your device (computer, tablet or mobile) when you browse websites.

  • Browsing cookies
  • Performance cookies
  • Functionality cookies
  • Cookies for targeted advertising


  • Legitimate interest of Printemps companies(for cookies necessary for browsing our Sites)
  • Consent(for all other cookies)


  • 13 months after cookies were placed



*4 Apart from processing your personal data for the period strictly necessary to fulfill the relevant purpose as indicated in the table above, we may retain certain personal data about you for a longer period to satisfy our legal obligations (for example, we must keep invoices and receipts for 10 years). Furthermore, some of your personal data may occasionally be kept for longer if said data is necessary for the exercise of legal rights, or during which time any liability could be incurred following the processing, in accordance with the regulations in force. force. In this case, the data will be backed up and protected with restricted access. Said data will be deleted once the possible actions in each case have been prescribed or when the legal retention period for certain data has expired.

*5 Email or SMS activity means non-response to a request by email or SMS, that is to say, not clicking on a hyperlink contained in an email or SMS.

4. HOW DO WE COLLECT OR RECEIVE YOUR PERSONAL DATA?


Your personal data may be collected: 

  • directly from you when you complete our collection forms, questionnaires, in an external salon in store or on our printemps .com Sites, lists. printemps .com and as part of membership in the Club Printemps loyalty program (for example when you create an account, when you contact our Customer Service, when you participate in a competition, when you respond to a satisfaction survey, when you open a list or make a don to a list whether au Printemps or on the zankyou.fr site for the 50/50 Shopping & Cash list, or when you make a purchase on our Sites or in store, or when you make an appointment online).
  • indirectly, via browsing data on your devices (for example by using cookies in order to understand your navigation on our Sites), on the pages dedicated to Printemps , Printemps .com and Printemps Listes, on social networks, when said data is provided to us transmitted by Printemps companies, or by companies organizing trade shows in which Printemps companies may participate (said organizing companies having undertaken to obtain the consent of the persons concerned).


In order to better understand our customers and provide you with appropriate commercial offers, your personal data may be transmitted to the following Printemps Group entities:

- Printemps SAS

- Printemps.com

- BPCP ( Printemps du Louvre)

- Citadium

- Place des tendances

- Made in design


When opening a list, a sponsorship, or opening an online prize pool on Printemps .com, the organizing person may communicate information relating to other people for whom elle reserve the service. , or for whom elle opens the list, the prize pool, or carries out the sponsorship, provided that elle has previously obtained agreement from said persons for such communication.

When we collect personal data directly from you, we mark the mandatory fields, as this is data that we need to provide the service in question or to allow you to access a functionality. If you do not wish to complete these fields, this may impact our ability to offer you the products and services requested or your ability to access all the features of our Sites.

5. WHO RECEIVES YOUR DATA?


  • Printemps companies and the various authorized services of said companies contributing to the achievement of each purpose detailed above may have access to all or part of your personal data, and in particular:
  • authorized persons within the Information Systems Department,
  • authorized people within the Marketing Department,
  • authorized people within Customer Service,
  • the sales and logistics teams of Printemps companies (including salespeople from Printemps companies and in-store demonstrators),
  • authorized persons within the Legal Department.
  • within the framework of Printemps Listes: authorized persons within the Printemps Listes team Headquarters and stores, Printemps Affiliés and authorized persons within the financial department


  • Your personal data may be transmitted to the service providers used by Printemps companies for the provision of services within the framework of the purposes mentioned above, for example:
  • Our hosting providers, whom we need to store all of your data, maintenance and technical support
  • Our service providers responsible for ensuring the management and security of the payments you make on our Sites
  • Our service providers responsible for delivering the products or services you order (for example, delivery services or postal services)
  • Our service providers to whom we entrust the services of storage, preparation, delivery of our products and management of product returns
  • Our service providers in charge of customer relations
  • Our service providers in charge of carrying out analyzes and segmentations, web analytics, marketing and commercial studies, and personalized advertising campaigns
  • The authorized services of technical service providers and financial service providers of the Printemps Group
  • Our routing service as part of Printemps Listes for sending Printemps Listes cards to recipients of gift lists

Our service providers are selected by us based on their skills in terms of data security and confidentiality, and must comply with the regulations relating to personal data applicable to subcontractors. As such, we conclude contracts with all of these recipients to ensure that they present an adequate level of security for the protection of your data, and we send each of them precise processing instructions. Furthermore, we only provide them with the information they need to carry out the service.

  • We can communicate to third parties personal data (for example: your email address) or some of your non-identifying data (for example: socio-demographic data and purchasing profile, cookies or technical identifiers) without it being possible for them to identify you by name , for advertising targeting purposes on third-party sites. The legal basis for this data processing is the legitimate interest of Printemps companies. In this context, your data is processed by the third party in question, which acts as Data Controller, and is subject to its general conditions and its personal data protection policy. The third party in question must ensure that it has previously obtained your consent to send you said commercial communications. We recommend that you read the personal data protection policies of these third parties before consenting to the communication of your data for the benefit of the latter. You have the possibility to refuse this advertising targeting by directly setting up your account on the site of said third parties.
  • We can communicate to social networks personal data (for example: email address, country) or some of your non-identifying data (cookies) without it being possible for them to identify you by name, in order to send you personalized advertisements on social networks ( more information in the “social networks” section). These data are used in particular to establish a correspondence (matching) in order to recognize you as a customer of Printemps companies and to send you personalized advertising from Printemps companies, or to send you targeted advertising from Printemps companies depending on your centers. of interest on social networks. The legal basis for this data processing is the legitimate interest of Printemps companies. You can refuse this advertising targeting from the settings center of your social network user account.
  • We can communicate to our partner Criteo some of your personal data to allow us to link your different terminals (computers, mobile phones, etc.) and provide you with a harmonized experience on the different devices you use to consult our website. To find out more about the device reconciliation system or to object to it, you can go to www.criteo.com/fr/privacy/

Furthermore, other recipients may have access to all or part of your personal data depending on their degree of authorization and the purpose, namely:

  • police services and judicial authorities, particularly in the event of judicial requisition
  • If we sell or transfer all or part of our business or assets, for example as part of a merger or sale, we may transfer your personal data to the potential purchaser of that business or assets. assets. Consequently, the acquirer will act as the new Data Controller, and its personal data protection policy will govern the processing of your personal data. Furthermore, we inform you that operations of this nature may legitimately involve the carrying out of prior audits by professionals and with appropriate guarantees and security measures in order to ensure respect for the confidentiality of the data to which they access. In the event of effective completion of a transmission or assignment of our assets containing your personal data, we will implement information procedures to guarantee the exercise of the rights you have over your personal data. staff.


6. AUTOMATED DECISION-MAKING


Personal data collected on our Sites or as part of the Club Printemps loyalty program may be processed automatically in order to secure transactions made on our Sites against fraud and embezzlement, and thus to ensure quality of service. optimal and secure your means of payment. For this purpose, we use a solution developed by a third-party provider which determines through an algorithm the level of fraud risk associated with each order. This processing may involve human intervention in which the final decision is made by a person. We also use an algorithm allowing us to identify suspicious behavior on the part of customers when using the Club Printemps loyalty program. This processing involves human intervention in which the final decision is made by a person.

7. PROFILING


When we send communications or display content personalized to your interests and preferences, we may use certain analysis techniques referred to as “profiling” (defined as any form of automated processing of personal data consisting of the use of these data to evaluate certain personal aspects relating to a natural person, for example to analyze or predict elements concerning economic situation, personal preferences, interests, or needs). This implies that we can use the personal data mentioned in the table above (in particular age, purchase history, navigation, etc.) to analyze them and predict your personal preferences and/or interests and offer you products including we think they may interest you.


You have the right in certain circumstances to object to the use of your data for “profiling” purposes. To do this, please refer to the section “What are your rights and how to exercise them €”


You can unsubscribe from the Newsletter at any time and at no cost.

8. SOCIAL MEDIA


Printemps is present on numerous social networks such as Facebook, Twitter, Pinterest, Tiktok, Instagram and WeChat (for our international customers).


We inform you that information related to your browsing (pages visited, products viewed, category of product viewed, products purchased or categories of products purchased) is captured by social networks for advertising targeting purposes on their own behalf via cookies which are deposited during your navigation on our site. This processing is based on the consent you give when accepting cookies. You can withdraw your consent by configuring your choices in your browser (see the terms of management of browser Cookies below) or in our cookie manager.


Furthermore, we may collect on our own behalf certain information and personal data relating to your activity on the social media pages of our Sites. This data is used for statistical analysis purposes (audience measurement on our pages) as well as for advertising purposes to improve our commercial relationship and the advertising sent to you, in order to offer you a personalized experience. Please note, however, that we will never publish content on your Facebook profile. This processing of data from Printemps company pages on social networks is governed by this Personal Data Protection Policy. On the other hand, Printemps companies are not responsible for the subsequent use made of your data by social networks for their own account. As such, each of the social networks used by Printemps companies has its own data protection policy, which we recommend that you consult, in particular to find out more about your rights and the configuration options for your account on social networks .


We remind you that any content published on social networks may be accessible to the public. Therefore, we invite you to exercise caution regarding the communication of certain information (for example, financial data, postal address). As such, we decline all responsibility in the event that you post personal data on one of our pages on social networks, and we recommend that you do not communicate this type of information.

9. WHERE IS YOUR PERSONAL DATA STORED?


The personal data concerning you are hosted on the servers of a service provider located in France.


However, personal data may occasionally be transmitted to service providers located in countries outside the European Union, presenting a level of protection different from that of the European Union.


In this case, we contractually regulate the transfer of data in particular using the standard contractual clauses of the European Commission, and we require these recipients to implement the measures required to ensure the same level of protection as that required by European regulations regarding personal data.

10. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?


Your rights

In accordance with the regulations in force regarding the protection of personal data, you can exercise the following rights with Printemps companies:


Right to be informed about treatments

You have the right to obtain clear, understandable, precise and easily accessible information on how we process your personal data and how to exercise your rights. You will find all of this information in this Personal Data Protection Policy.

Right to access your personal data

You have the right to ask Printemps companies if they hold personal data about you, and ask that we communicate it to you, subject to certain restrictions:

  • we can legitimately not respond to your request if it is manifestly unfounded, excessive or repetitive
  • we can legitimately not respond to your request if it infringes the rights and freedoms of third parties (the request must only concern your personal data and cannot contravene copyright or business secrets).


Please be aware that we may charge a reasonable fee if providing the information results in high administrative costs.


Right to have your personal data rectified

You have the right to request the rectification of inaccurate or incomplete information about you.


You can exercise your right to rectification in the following way:


  • you can contact us using the contact details below.
  • If you have an account, you can modify your data in the “My Account” tab on the Printemps .com website.
  • you can go to a Printemps store to request the modification of your data on your Club Printemps account


Right to erasure of your personal data (or right to be forgotten)

In certain cases, you have the right to ask Printemps companies to erase personal data concerning you. Please note that the right to erasure may be waived in certain cases, in particular if an order is in progress (in this case we must wait until your order is delivered to delete your data), if we must keep your data for legal reasons (for example: the retention of invoices, the retention of your data for the exercise of legal rights) or legitimate (for example: data used for aggregated statistical purposes).


Right to object to commercial prospecting and certain profiling processing

At any time, you have the right to unsubscribe or object to receiving commercial offers from one or more Printemps companies, according to the terms described in our communications (by clicking on the unsubscribe link at the bottom of the commercial communications that we send you) or by following the terms described in this Personal Data Protection policy.


If you wish to object to profiling, please contact us using the contact details below.

Right to withdraw consent for the future for data processing based on consent


You can withdraw your consent to the processing of your personal data if such processing is based on consent. Please note that the withdrawal of this consent only applies for the future and cannot porter the lawfulness of the processing based on the consent carried out before its withdrawal.


Right to restriction of processing

You have the right to request restriction of the processing that we carry out on your personal data. Therefore, the processing of this data will be limited: we will be able to keep your data, but we will not be able to use or process it. This right applies in specific cases provided for by the General Data Protection Regulation.


Right to data portability

You have the right to retrieve some of your personal data in a machine-readable format, in order to store it elsewhere or easily transmit it to another database, for reuse for other purposes . We inform you that only portable personal data (reusable data) will be transmitted to you within the framework of this right. Furthermore, this right only applies if your personal data is processed automatically (paper files are therefore excluded) and on the basis of your prior consent or the execution of a contract concluded with you.


Right to formulate directives on the processing of data after death

You have the right to formulate general directives (from a trusted digital third party certified by the CNIL who will formulate directives on all of the deceased's data) or specific directives (from the data controller for directives concerning only certain processing operations). specific data) relating to the conservation, erasure and communication of your personal data after your death.


Right to lodge a complaint with a supervisory authority

When you are unable to exercise your rights or when you wish to report a violation of personal data protection rules, you have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (“CNIL”). .


How to exercise your rights €

To exercise your rights detailed above with one of the Printemps companies, write by email to the address vosdonneespersonnelles@printemps.fr or by post to the following address: Printemps , Direction Marketing, 102 rue de Provence 75 009 Paris, France


Right to configure or deactivate cookies

You can configure or delete cookies from your computer, your phone or any other device when browsing the Printemps .com site using our Cookie management center.


You can also choose to block the installation of cookies on your computer directly in the server settings of your browser.


On this subject, you will find more information on the procedure to follow by clicking on the following link: www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser


However, please note that your browsing experience on the site may then be limited.


The procedure to follow in order to delete them is different depending on the browsers.


Under Google Chrome, you will find the procedure at the following address: https://support.google.com/chrome/answer/95647€hl=en


On Mozilla Firefox, you will find the procedure at the following address: https://support.mozilla.org/fr/kb/activate-deactivate-cookies


On Internet Explorer, you will find the procedure at the following address: http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies


On Safari, you will find the procedure at the following address: http://safari.helpmax.net/fr/securite-et-confidentialite/gestion-des-cookies


Your choices

We inform you that you can at any time modify your subscription preferences (choice of commercial communications from Printemps companies) and the method of sending these communications in your account.


Modification of our Personal Data Protection Policy

We may occasionally modify this Personal Data Protection policy, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. We advise you to regularly consult this page for any modifications or updates to this policy.



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